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Contact Us

Please be aware we have 2 different contact numbers depending on the nature of your enquiry:

1) For help for young people/ Youth Hub Appointments please call Youthline
on 0300 303 0099
2) For our Head Office departments and accommodation projects please call Head Office on 0121 772 2483

Our Head Office is now based at: St Basils, 120 Heath Mill Lane, Deritend, Birmingham, B9 4AX (Marked 'HO' on the map below).
Business Tel: 0121 772 2483 Fax: 0121 772 9606
Open: Monday - Friday, 9.00am - 5.00pm
Visitors to Head Office should report to the new reception area at the Arch offices, located opposite St Basils Church on Heath Mill Lane, accessible by the right hand green door.

The Youth Hub is now based at:

St Basils Church, Heath Mill Lane,
Birmingham, B9 4AX
(Marked 'YH' on the map below)
Youthline Tel: 0300 30 30 099
Open: Monday, Tuesday, Thursday, Friday, 9am - 5pm. Wednesday 1pm-5pm.

The church is situated between Liverpool St and Allcock St junctions. It is not a drop-in service, please call the above number to make an appointment. If it is urgent and the young person has no where to go that night, we will see them the same day.

Out of hours emergency phone numbers:

16&17 year olds: 0121 675 4806
18+ year olds: 0121 303 2296

Or for non urgent enquries please email:

If you are a professional and would like to find out more about the Youth Hub book in for our next briefing.

Provided in partnership with Birmingham City Council logo

Directions for How to Find us

directions updated June 2013.jpg

By Car: St Basils’ Head Office is based on Heath Mill Lane opposite St Basils Church where the Youth Hub is now based. We do have our own car park in Allcock Street. If this is full there is a nearby public car park which can be accessed via Heath Mill Lane or Lower Trinity Street.

By Rail: The nearest stations are Birmingham Moor Street Station and Birmingham New Street Station. Both are around a 10-15 minute walk. Due to the current refurbishments at New Street Station the main entrance/ exit is currently at the old back of the station on Stephenson Street. However if you turn to your right upon exiting the station there is a new walkway round to the right which heads back underneath the station and if you turn right when you reach the road you'll be back at the old main entrance. Cross the road to your left and enter the Bull Ring shopping centre via the door just past Boots, follow the route round to the left, back passed Boots and Monsoon then when you are back outside turn right, head towards St Martin’s church in front of you, then keeping St Martin’s on your left turn right onto Digbeth, follow the road past South Birmingham college and the Custard Factory (both on the left) then just before the Old Crown pub turn left onto Heath Mill Lane. Head Office is situated at The Arch offices opposite St Basils Church.

Other St Basils department email addresses:

For NYRG or Youth Parliament enquiries:


For Youth Involvement or Youth Advisory Board enquiries:


For Learning, Skills & Work opportunities for young people:


For Fundraising enquiries:

Contact us | Email:

For Press, Marketing or Communications enquiries:

Contact us | Email:

For HR/ recruitment/ volunteering or work experience enquiries:


All other non-urgent enquiries:


Please be aware that whilst we endeavour to answer email enquiries we receive a high volume on a daily basis so if your enquiry is urgent please call us. Tel: 0121 772 2483.

Related Links

For more information please Contact us