St Basils helps young people aged 16-25 who are homeless
or at risk of homelessness.
If you need our help and live in Birmingham, please call
the Youthline on 0300 30 30 099 or
Download our referral form and fax it back to us.
If you are working with a young person who needs support, please see the External referrals page.
Help in North Worcestershire is accessed by a different route; please see our North Worcestershire section for more details. Or if you live in Solihull please fill in our Solihull referrals form.
Youthline (Birmingham)
The Youthline is a 24/7 helpline, provided in partnership with five different local housing agencies and Birmingham City Council. It is the first point of call for young people to access any of St Basils services.
During office hours (9am-5pm, Monday -Friday) trained and experienced Youthline staff will ask a few questions to understand the situation you are in and take some key details from you, then invite you to attend an appointment at the Youth Hub for a more detailed individual assessment of your housing needs as well as advice and help accessing the options available to you.
Appointments bookings can only be made 9am-5pm, Monday- Friday. If you call out of hours (5pm-9am) you will be accessing our out of office mobile service. During this time staff provide can only provide advice and signposting. If you require an appointment please call during office hours (9am-5pm, Monday - Friday).
You must have an appointment to come to the Youth Hub, but if you are in urgent need of help, Youthline can arrange a same day appointment for you. Please be aware depending on your age and circumstances, you may need to have several different assessments on the same day.
Please don't just 'drop-in' - if you do you must be prepared for a very long wait and there are no guarantees that staff will be able to see you so to avoid dissapointment please always book an appointment through Youthline.
Youth Hub (Birmingham)
The Youth Hub is a multi-agency service delivered in partnership with Birmingham City Council’s homeless services and Children’s services.
The Youth Hub offers a variety of different services including;
- Assistance in preventing homelessness eg. family mediation and landlord liaison
- Statutory obligations assessment including homeless application, and temporary accommodation
- Advice and help applying for a range of housing options i.e. Supported accommodation, Private and Social housing
- Benefits Advice
- Advice on health, training and employment
- Specialist support services including drugs and alcohol misuse support and mental health services
- Help maintaining your current tenancy i.e. ‘Floating Support’
- Access to Accommodation Pathway Services for care leavers or young offenders
The Youth Hub has moved from Fazeley Street and is now based at St Basils, Heath Mill Lane, Birmingham, B9 4AX. See Contact Us page for directions.
